Ryanair sued by UK CAA over passenger compensation claims

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Ryanair sued by UK CAA over passenger compensation claims

Postby Greg on Fri Dec 07, 2018 9:24 am

The UK Civil Aviation Authority (CAA) says it has started legal action against Ryanair for refusing to pay compensation to passengers affected by a wave of strikes at the LCC during the Summer 2018 season.

According to European Union regulation EC261/2004, an airline can refuse the payment of fixed compensation ranging from EUR250 to EUR600 euros (USD285-680) if the delay or cancellation was caused by factors outside of the airline's control. In contrast to the CAA, Ryanair has long argued that strikes constitute an extraordinary circumstance.

The CAA said in a statement that Ryanair passengers affected by the strike had filed claims for compensation directly to the airline, but those had since been rejected. They were then able to escalate their complaints to AviationADR, a CAA-approved body, to provide alternative dispute resolution for passenger complaints.

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